Privacy Policy

FluxDwell ("we," "us," or "our") operates the website fluxdwell.com and provides AI automation services for HVAC, plumbing, electrical, and home service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site.

We collect the following categories of information:

We use the information we collect to:

• Respond to inquiries and schedule demo calls
• Send transactional SMS messages (appointment reminders, confirmations, account notifications)
• Send marketing SMS messages when you have explicitly opted in
• Deliver our newsletter and free AI audit resources via email
• Improve our website, services, and marketing campaigns
• Comply with legal obligations

By providing your phone number and checking the SMS consent checkbox on our Contact Us form, you expressly consent to receive text messages from FluxDwell. The following terms apply to all SMS communications:

• Message types: Transactional messages (appointment reminders, order confirmations, account notifications) and, where separately consented to, marketing or promotional messages.
• Message frequency: Message frequency varies depending on your account activity and the services you use.
• Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent.
• Help: For assistance, reply HELP to any message or contact us at [email protected].
• No sharing: We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your browser. We use:

You can manage your cookie preferences at any time via the cookie consent banner at the bottom of the page. For more information, see our cookie settings.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

No mobile information (including phone numbers collected for SMS opt-in) will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal data
• The right to opt out of marketing communications at any time
• The right to data portability (where applicable)
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected].

We may use third-party services such as Calendly (scheduling), Beehiiv (email newsletter), and analytics providers. These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party websites or services.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us:

For our Terms & Conditions, please visit fluxdwell.com/terms.